FAQ

We have received similar questions over the years from our customers, and we wanted to provide the answers to those important questions.

FAQ

Yes, we are open from 8-12 noon.
Absolutely. We generally order your vehicle's parts at the time we write the estimate. We schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive. If we find your vehicle is unsafe to drive, we help you arrange for a rental vehicle as soon as possible. This enables us to serve you in a quicker amount of time.
No, you will only need one estimate before the repair process.
No. A car is total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined the frame section is bent beyond repair, that section can simply be replaced.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Marengo Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Yes. Please let your advisor know what other work you would like done and they can make the necessary arrangements.
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Yes, we would be happy to provide this service to you. We provide a pickup and drop-off service.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have the option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and your specific limitations.
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Yes. Marengo Auto Body guarantees all repairs with a Lifetime Warranty.
The amount of deductible you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department.
If your deductible is not waived, it will be your responsibility to pay Marengo Auto Body when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent for more information.
The most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa and MasterCard. Of course, cash and checks are always welcome.
Parts that wear out and need replacement with time and use (ie., tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS DO • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. • Always use clean fresh water. • Wash your vehicle in the shade. DON'T• Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. • Do not spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish. • Do not scrape ice or snow from the newly painted surface. RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS DON'T • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.